Privacy Policy

1. Introduction

Ezafe Technologies Private Limited ("Ezafe Technologies", "we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

This policy is published in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.

2. Information We Collect

2.1 Information You Provide

When you contact us, request a quote, or engage our services, we may collect:

• Full name and contact details (email address, phone number)
• Business name and address
• Project requirements and correspondence
• Payment information (processed via secure third-party gateways; we do not store card details)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited, time spent, and referring URLs
• Device type and operating system
• Cookie data (see Section 5)

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Prepare and deliver project proposals and agreements
• Process payments and maintain billing records
• Improve our website, services, and user experience
• Send service-related communications (not marketing emails without consent)
• Comply with legal and regulatory obligations under Indian law

We do not sell, trade, or rent your personal information to third parties.

4. Cookies

Our website uses cookies — small data files stored on your device — to enhance your browsing experience. We use:

• Essential cookies: Required for basic site functionality
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Advertising cookies: Used by Google AdSense to serve relevant advertisements (see Section 5)

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

5. Google AdSense & Advertising

Our website uses Google AdSense, a third-party advertising service provided by Google LLC. Google AdSense uses cookies to serve ads based on your prior visits to our website and other websites on the internet.

Google's use of advertising cookies enables it and its partners to serve ads to you based on your visit to our site and/or other sites on the Internet. You may opt out of personalised advertising by visiting Google Ads Settings.

We also use Google Ads and Microsoft Advertising (Bing Ads) for our own marketing campaigns, which may involve remarketing pixels. These services have their own privacy policies governing data use.

6. Third-Party Services

Our website may contain links to third-party websites or integrate third-party services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party services you use.

Third-party services we may use include: Google Analytics, Google AdSense, Google Ads, Microsoft Advertising, and payment processing gateways. Each has its own data processing terms.

7. Data Security

We implement reasonable technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction, as required by the IT (Amendment) Act, 2008 and associated Rules. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Client project data is retained for a minimum of 3 years for accounting and legal compliance purposes.

9. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal obligations)
• Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at Connex@ezafe.tech.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly. Continued use of our website after changes constitutes acceptance of the updated policy.